Resume

Education

Bachelor of Arts in Psychology, 2011: Furman University, Greenville, SC

High School Diploma, 2007: Wren High School, Piedmont, SC

Experience

IT Service Center Specialist, Furman University, Greenville, SC
August 2013 to Present

  • Providing remote and in-person assistance to faculty, staff, students, and public on multiple operating systems
  • Answering a wide range of technical questions for students, faculty, and staff via email, phone, and walk-up
  • Creating social media content to alert users to new features, important information, and changes to infrastructure
  • Maintaining and creating documentation for general campus use, as well as for in-house knowledge base reference


Membership Associate, Kroc Center Greenville, Greenville, SC
October to December 2011

  • Answered questions about and conducted tours of the facilities for general public and potential new members
  • Handled signups for classes and memberships
  • Cultivated a positive, healthy environment for members and guests


Student Help Desk Assistant, Furman University, Greenville, SC
September 2009 to May 2011

  • Provided technical assistance to students, faculty, and staff in person, over the phone, online, and through email
  • Maintained and tracked inventory of multimedia assets
  • Won 2011 Broecker-Heffner Excellence in Service Award, given to outstanding senior working at Furman IT


Furman Advantage Intern, Upstate Visual Arts, Greenville, SC
June 2009 to August 2009

  • Answered questions from the community, members, and press about the organization
  • Created several flyers, newsletters, and press releases for distribution about various events
  • Performed office duties and assisted in event coordination and execution

Skills

  • Windows (XP, 7, 8, and 10)
  • Mac OS X
  • Microsoft Office
  • Adobe (Administrative Console, Creative Cloud, Photoshop, and Lightroom)
  • Typing (60+ WPM)
  • Virus Removal
  • Phone, email, and deskside support
  • Social media management (Twitter, Instagram, Facebook)

Certifications and Professional Development

  • Project Management Fundamentals Training, CCT Business Training, September 2016
  • ITIL Foundation Certificate in IT Service Management, License 5256326.20356973, January 2015
  • Bomgar Representative Essentials, May 2014

Honors and Publications

Photography